Terms of Service

These Terms of Service govern the use of Kivora ("Kivora", "the Service"). By using the Service, you agree to these terms.

1. Description of Service

Kivora is an AI-powered booking assistant that allows businesses to automate appointment scheduling via WhatsApp, Facebook Messenger, and voice calls. The Service is provided to businesses (tenants) and their end users (customers).

2. Use of the Service

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to send spam or unsolicited messages
• Attempt to reverse-engineer or interfere with the Service
• Use the Service to collect data for unauthorized purposes
• Violate any applicable laws or regulations

3. Business Accounts

Businesses using Kivora are responsible for:

• Maintaining the accuracy of their business information
• Ensuring their use of the Service complies with applicable laws
• Keeping their access credentials secure
• All activity that occurs under their account

4. AI-Generated Responses

Kivora uses artificial intelligence to generate responses. While we strive for accuracy, AI responses may occasionally contain errors. Businesses are responsible for reviewing and correcting any inaccurate information in their assistant configuration.

5. Third-Party Services

Kivora integrates with third-party services including Meta (Facebook/Messenger), Twilio, OpenAI, and Google Calendar. Use of these integrations is subject to the respective terms of service of those providers.

6. Subscription & Billing

Kivora plans are billed monthly. The setup fee is a one-time payment due at onboarding. Subscriptions renew automatically each month unless cancelled. You may cancel at any time with no penalty — the setup fee is non-refundable.

7. Data Deletion

Users may request deletion of their data by contacting us at privacy@kivoraagency.com. Businesses may delete their account and associated data from the dashboard at any time.

8. Limitation of Liability

Kivora is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from use of the Service.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

10. Contact

For questions about these Terms, contact us at legal@kivoraagency.com.