Privacy Policy

Kivora ("Kivora", "we", "us") operates an AI-powered booking assistant accessible via WhatsApp, Facebook Messenger, and voice calls. This Privacy Policy explains how we collect, use, and protect information when our service is used.

1. Information We Collect

When users interact with a Kivora-powered assistant, we may collect:

• Name and phone number (provided voluntarily during booking)
• Appointment details (service, date, time, employee preference)
• Messages sent to the assistant
• Channel used (WhatsApp, Messenger, or voice)

2. How We Use Your Information

We use the information collected to:

• Process and confirm appointment bookings
• Send booking confirmations and reminders
• Improve the assistant's responses
• Allow the business owner to manage appointments

3. Data Sharing

We do not sell personal data. We share information only with:

• The business whose assistant you interacted with
• Service providers required to operate the platform (e.g. OpenAI, Twilio, Google Calendar)

4. Data Retention

Conversation and booking data is retained for up to 12 months and then deleted, unless a longer retention period is required by the business or applicable law.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@kivoraagency.com.

6. Facebook Messenger

When interacting through Facebook Messenger, your data is also subject to Meta's Privacy Policy available at facebook.com/privacy/policy.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

8. Contact

For any privacy-related questions, contact us at privacy@kivoraagency.com.